Dear Valued Customers,
Recently, we have identified several websites and online platforms that are illegally copying our content, images, and information from our official website in order to impersonate our brand and scam customers. These websites are not owned, operated, or authorised by our company, but are using our brand identity to sell products of unknown origin.
We would like to strongly warn all customers not to purchase products or make payments through any websites, platforms, or sellers that are not our official sales channels.
To ensure product authenticity, quality, and after-sales support, customers should only place orders through our official website and authorised channels announced by us.
Purchasing from unofficial sources may result in:
Our company only takes responsibility for and provides support for orders placed through our official website
and authorised sales channels.
For purchases made through unauthorised websites, individuals, or third-party sellers that are not part of our official system, we regret that we will not be able to assist with complaints, refunds, warranty claims, or any issues arising from those transactions.
To avoid potential scams, we strongly recommend that customers:
We are currently working with the relevant authorities to investigate and take action against these fraudulent websites in order to protect our customers and our brand.
Thank you for your continued trust and support.
Kind regards,
PRIME VAPE STORE AUSTRALIA
Customer Support & Compliance Manager
Sarah Mitchell brings 7+ years of vaping industry experience to Prime Vape Store, specializing in TGA compliance, product authenticity, and customer support. Based in Sydney, she ensures every order is safe and seamless.
Last updated: December 04, 2025
We are committed to responsible vaping in Australia. Our products are designed for adult customers (18+) only. Vaping products contain nicotine in many markets, however, Prime Vape Store operates in accordance with local Australian state and federal regulations regarding retail and supply. By entering this site and purchasing, you confirm you are of legal age.
PRIME VAPE STORE exists to set a higher standard for safety in Australia’s vaping industry. We refuse unregulated products and only sell verified, legal options with full transparency and strict 18+ compliance.
